Privacy policy

Privacy Policy

Last updated: December 2, 2024

At Ecozen Wellbeing, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make purchases from www.ecozenwellbeing.com.au ("Site") or use our services ("Services"). By using the Services, you agree to the terms outlined below.

Information We Collect

We collect personal information, such as your name, contact details, payment information, and order details, when you use our Site or make purchases. We also automatically collect usage data through cookies and similar technologies (e.g., IP address, device type).

How We Use Your Information

We use your data to:

  • Process your orders and provide customer support.
  • Communicate with you about your orders and account.
  • Improve our Site and Services.
  • Send promotional emails (you can opt out at any time).
  • Comply with legal obligations and Shopify's terms of use.                    

How We Share Your Information

We share your data with third-party service providers (e.g., payment processors, shipping partners) only to fulfill your orders and provide our services. We do not sell your personal information.

Cross-Border Data Transfers

As our store operates on Shopify, your data may be stored or processed overseas in accordance with Shopify’s infrastructure. We take steps to ensure that your data is treated securely, in line with Australian privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Effective Date" updated.

Cookies

We use cookies to enhance your experience and analyze site traffic. You can disable cookies through your browser settings, though it may affect your experience on the Site.

Data Security

We implement security measures to protect your personal information but cannot guarantee 100% security. Always be cautious when sharing sensitive information online.

Your Rights

Depending on your location, you may have the right to access, update, delete, or restrict the processing of your personal data. You can also opt out of marketing communications at any time.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies.

Disclosure of Information

We may share your information with:

  • Third-Party Service Providers: Payment processors, delivery partners, and analytics providers.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Shopify: As our e-commerce platform, Shopify processes your personal information as per their Privacy Policy (see Shopify Privacy Policy).

We do not sell or rent your personal information to third parties.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: love@ecozenwellbeing.com.au

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure transparency and legal compliance.