Terms of service
Terms of Service
Effective Date: 2nd December, 2024
Welcome to EcoZen Wellbeing. By accessing or using our website www.ecozenwellbeing.com.au and purchasing our magnesium products, you agree to comply with the following Terms of Service. Please read them carefully before placing an order.
1. Overview
These Terms of Service ("Terms") govern your use of our website, including purchasing products, accessing information, and engaging with our services. By visiting our site or purchasing from us, you agree to these Terms. If you do not agree, you must not use this website.
2. General Conditions
- You must be at least 18 years old or have parental/guardian consent to use this site.
- We reserve the right to refuse service to anyone for any reason at any time.
- Prices, product descriptions, and availability are subject to change without notice.
- Unauthorized use of our website, including hacking or spamming, is strictly prohibited.
3. Orders and Payments
- Product Availability: All orders are subject to availability. We reserve the right to limit quantities or cancel orders for any reason, including errors in pricing or availability.
- Payments: Secure payments are processed via Shopify Payments or third-party payment gateways. By providing payment information, you confirm that you are authorized to use the chosen payment method.
- Taxes: Prices listed on our website exclude applicable taxes. You are responsible for paying any such charges.
4. Shipping and Delivery
- Orders are processed within 3-14 business days.
- Shipping times vary depending on your location and chosen delivery method.
- We are not liable for delays caused by courier services or events beyond our control.
- For more information, refer to our Shipping Policy.
5. Returns and Refunds
- Eligibility: We accept returns of unused, unopened products in original packaging within 14 days of purchase.
- Process: To initiate a return, contact us at love@ecozenwellbeing.com.au. Refunds will be issued to the original payment method after inspection.
- Exclusions: Custom or personalized items are non-refundable unless defective.
- For further details, refer to our Refund Policy.
6. Accuracy of Information
While we strive to provide accurate product descriptions, pricing, and content, errors may occasionally occur. We do not guarantee the accuracy, completeness, or reliability of the information provided on this site. If an error affects your order, we reserve the right to correct it or cancel the order.
7. Intellectual Property
All content on this site, including text, images, logos, and product designs, is the property of EcoZen Wellbeing and protected under copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.
8. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
- Our liability is limited to the amount you paid for the product or service.
- This limitation does not exclude liability for fraud or negligence.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your data as described in the Privacy Policy.
10. Changes to Terms
We may update these Terms of Service at any time. Changes will take effect immediately upon posting to this page. Your continued use of the site constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved in the courts of Queensland.
12. Contact Information
For questions about these Terms, please contact us:
- Email: love@ecozenwellbeing.com.au
- Phone: +613 411 738 887
This Terms of Service ensures compliance with Australian Consumer Law and sets clear expectations for users and buyers. Let me know if additional sections are